Term and Conditions

These Terms and Conditions govern your use of our website escapetobath.com and your purchase of premium bathroom products from Shower Escape Shop. By accessing our site and making purchases, you agree to be bound by these terms.

1. Website Use

1.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into binding contracts to use our services.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your login details and all activities under your account.

1.3 Prohibited Uses

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Use any automated systems to extract data

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our bathroom products including:

• Bathroom Furniture
• Baths
• Shower Enclosures and Valves
• Shower Heads, Arms & Rails
• Shower Trays
• Wet Room Solutions

However, slight variations in color or finish may occur due to screen settings.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue products without notice.

2.3 Professional Installation

Unless stated otherwise, products do not include installation services. Some items may require professional installation.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept when we send an order confirmation. We process orders within 1-2 business days.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at time of order.

3.4 Shipping

4. Returns and Refunds

4.1 Returns Policy

You may return most items within 15 days of receipt if:

• Items are unused in original packaging
• All tags and protective coverings are intact
• You provide proof of purchase

4.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Installed or used shower heads
• Shower valves showing installation signs
• Bathroom furniture with removed protective packaging

4.3 Refund Process

Refunds are processed within 5 business days of receiving your return. Original shipping costs are non-refundable unless the return results from our error.

4.4 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong, defective, or damaged item).

5. Intellectual Property

All content on our website including text, graphics, logos, and product designs are our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

6. Liability Limitations

6.1 Product Use

We are not liable for:

• Improper installation or use of products
• Any modifications made to products
• Consequential damages from product use

6.2 Website Availability

We strive to maintain website availability but are not liable for temporary outages or technical issues beyond our control.

6.3 Maximum Liability

Our total liability for any claim related to your use of our website or products is limited to the purchase price of the products in question.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.2 Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in English courts.

7.3 Contact Information

For questions about these terms, contact us at:

Shower Escape Shop
82 Monaghan St, Newry, GB CH2U 2UE
Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 GMT