At Shower Escape Shop, we take pride in offering premium bathroom solutions including shower enclosures, bathroom furniture, and complete wet room systems. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, our straightforward returns and exchanges policy ensures a hassle-free experience.

Our Returns Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in resalable condition
  • All original tags and protective coverings must be intact
  • Proof of purchase is required

Important: For hygiene reasons, we cannot accept returns on the following products:

  • Shower heads that have been installed or used
  • Shower valves that show signs of installation
  • Any bathroom furniture with removed protective packaging

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our team: Email us at [email protected] within 15 days of receiving your order with your return/exchange request. Use the template below for quicker processing.
  2. Wait for approval: Our customer service team will respond within 2 business days with return instructions.
  3. Package your item: Securely repackage the item in its original packaging with all included materials.
  4. Ship your return: Send the package to our warehouse at the address provided in your return approval email.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shower Escape Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date]. Product details: – Product Name: [Product Name] – Product Code/SKU: [If available] – Reason for return/exchange: [Please specify] I confirm that the item is unused, in its original packaging, and in resalable condition. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive an email confirmation once your refund has been processed

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item unless the exchange is due to our error
  • If the replacement item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Wrong item shipped
  • Defective/damaged item
  • Our processing error

We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund
  3. In some cases, we may request return of the damaged item

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 GMT

Thank you for shopping with Shower Escape Shop – your trusted source for premium bathroom solutions.