FAQ

We specialise in high-quality bathroom solutions including:

• Bathroom Furniture and Baths
• Shower Systems (Mixer Showers, Shower Valves, Concealed Valves)
• Shower Enclosures and Wet Rooms
• Shower Heads, Arms & Rails
• Shower Trays

Our collections focus on combining contemporary design with practical functionality for your perfect bathroom retreat.

Absolutely! We offer comprehensive solutions for complete bathroom makeovers. Many customers combine our shower enclosures with mixer showers, shower trays and bathroom furniture for a coordinated look. Our designer tip: consider ordering samples first to ensure everything matches your vision before committing to larger items.

Yes, all our products come with manufacturer warranties. The duration varies by product, typically ranging from 1-5 years. Specific warranty information is provided with each product’s documentation.

Simply browse our collections, select your desired products, and proceed through our secure checkout. You’ll need to provide delivery information and select your preferred payment method. An order confirmation will be sent to your email.

While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster checkout on future purchases.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the dispatch process.

We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure online payments.

Absolutely. We use industry-standard encryption technology to protect all transactions. We never store your full payment details on our systems.

Currently, we don’t offer installment plans directly, but you may be able to use PayPal Credit or similar services through your payment provider.

We offer two convenient delivery options:

1. Standard Shipping (£12.95): Fast delivery via DHL or FedEx (10-15 days after dispatch)
2. Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)

Both options include full tracking from our warehouse in Newry to your doorstep.

Yes! We ship worldwide with the exception of some Asian and remote areas. Whether you’re in London, Lisbon, New York or Nice, we’ll deliver your bathroom essentials with the same care and attention.

We typically process orders within 1-2 business days. Each order undergoes careful preparation and quality checking before dispatch. You’ll receive a notification with tracking information when your order ships.

Yes, you’ll receive tracking information via email as soon as your order leaves our warehouse. This allows you to monitor your package’s journey until delivery.

We offer a 15-day return window from the date of receipt. Items must be unused and in their original packaging. To initiate a return, please contact our customer care team at [email protected].

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

We currently don’t offer direct exchanges. For a different product, we recommend returning the original item (following our return policy) and placing a new order.